About Us

Here at Prominence Support we understand how stressful and disrupting a domestic emergency can be. Being lumbered with a large repair bill caused by electric or water problems or having to cough up a large amount of cash to replace an appliance is never a nice experience. Equally being left without the use of a key part of your household’s infrastructure or equipment when something fails can be an incredibly trying time.


We understand these problems and that’s why we offer only the best cover for emergency situations and your household items. Our range of domestic insurance products are there for our customers when they need them the most and over the years we have insured thousands of customers, providing them with unparalleled protection for their homes.


The insurance experts at Prominence Support have combined their more than 30 years of experience to provide products that are both cost-effective and comprehensive. Our mission is to bring low-cost domestic insurance products to everyone, without sacrificing the level of cover they provide.


We understand that not everyone can find the large amount of money required for an unforeseen repair bill or stretch to the cost of replacing an appliance. That’s why we keep monthly fees low and never include hidden fees in our policies.

But is your customer services any good?

When one of our customers experiences a home emergency or appliance failure, we offer unrivalled customer service and can in most cases get an engineer out to fix the problem within 24 hours. All our call centres are here in the UK and are manned for emergencies by friendly, professional and helpful staff who are on hand, 24 hours a day, 7 days a week to assist customers quickly and efficiently.


What makes you think that you are better than other insurance companies?

Unlike many of our competitors who offer home emergency and appliance cover, we are regulated, giving our customers the peace of mind that the services we offer are of the highest quality. And because we are a regulated insurance company, you can rest assured that you will always be treated fairly.


Our insurance experts have spent years reviewing the big data generated by claims. This has allowed us to see where cover has worked for our customers and where it has failed and given us the ammunition we need to approach top insurance companies and tell them exactly what we want in our policies.


One of the things we were adamant that we would do when we set up Prominence Support was to only offer cover that our customers need. We never include superfluous terms and conditions that have little value but to bump up prices. What’s the point in giving cover that you’ll never need whilst adding extra charges to policy fees? We didn’t want to fall into this trap, so all our policies are focused on giving great value while offering the exact cover level our customers require.


What services do Prominence Support offer?

We offer insurance for all your household needs and we can provide cover in the following areas:

  • Home emergency cover
  • Boiler cover
  • Wiring cover
  • Electrical cover
  • Plumbing and pipework cover
  • Central heating insurance
  • Home appliance cover
  • Kitchen appliance insurance
  • Cooker, oven, and stove insurance
  • Washing machine insurance
  • Tumble dryer cover
  • Washer dryer insurance
  • TV and other electrical appliance insurance

Why choose Prominence Support?

There are many reasons to choose Prominence Support for your insurance needs. Let’s have a look at a few in detail:

  • We are experienced insurance brokers with over 30 years of combined experience in the trade.
  • All our call centres are UK based and offer a professional, reliable, and friendly service for our customers.
  • We have a large network of professional engineers who are trained to fix any and all problems they encounter. And if they can’t fix it they will help you replace the broken or faulty part or appliance so your household can be back up and running in no time at all.
  • In most cases, our engineers can be out to you within 24 hours.
  • We offer a £500 limit per claim, so you know where you stand in the event of having to make a claim.
  • We offer single and multi-insurance options. Insure more than one product or service in your home with us and save money.
  • Our team are on hand to answer any question, any time of the day. Give them a call 0330 088 5768 and see what we can do for you.
  • Options to buy online for even more discount or via one of our customer service advisers, giving you the flexibility to order insurance at a time and place that suits you.
  • We are impelled to offer good quality products at fair prices while treating our customers fairly.

What happens when I take a policy with Prominence Support?

Once you purchase an insurance policy from us you will have access to some of the best quality cover available instantly. Our customer service team will be on hand from the moment you buy to ensure that all your questions and needs are met.

Whether you buy online or over the phone, all the key details about your cover will be given to you at the time of purchase and your policy terms and conditions can be viewed online before you spend a penny of your money. Full cover documents will be dispatched within 24 hours and are generally with customers within 2 working days.

And finally…

We know that our insurance products are good and we have spent years studying the industry to make sure that we can make our customers happy.

Give us a call today on 0330 088 5768 and see how easy it is to get great insurance cover for amazingly low prices.