Please read through our most common questions and answers listed below:

If your question hasn’t been answered, please call our Customer Service team on 0330 088 5768 and speak to a member of our team – we are always happy to help.

Please call our Customer Service team on: 0330 088 5768 with your policy number to hand .


Included in Your Appliance Insurance Plan;

  • Mechanical and electrical breakdowns
  • Accidental Damage
  • £500 limit per claim
  • No restriction to the number of claims per year
  • Repairs, parts and labour costs included
  • Similar specification replacement if unrepairable
  • In-house technical assistance
  • Speedy repairs
  • Cancel anytime
  • Engineer appointments usually within 24 hours

Included in Home Emergency Insurance Plan;

  • Expert cover
  • 24-hour claims helpline
  • Boiler
  • Controls
  • Central heating system
  • Yearly boiler service
  • Up to £500 towards a replacement boiler
  • Up to £250 hotel expenses
  • Plumbing, drainage and dislodged roof tiles
  • Internal electrical wiring
  • Pest infestations
  • Mains service
  • Break-in and Vandalism
  • Multiple claims
  • You can add Annual Boiler Service

Please check full Terms and Conditions under Policy Wording here.

There is no excess to pay on any appliance insurance product you buy from us after 45 days – this is designed to help protect our customers. There is an excess to pay for TV insurance products, the amount you pay varies depending on the TV you have insured with us. There is no excess to pay on any of our boiler cover or home emergency products. Please see terms and conditions.

Deliberate damage and pre-existing faults are not covered under any of our insurance policies.

For full exclusions please check the Terms and Conditions relating to your product, please check full Terms and Conditions under Policy Wording here.

For Home Emergency Cover: Our contractors should be out to you within 2 hours of you calling into our 24/7 helpline and submitting your claim.

For Home Appliance Cover: We will arrange an engineer for you within 24 hours and appointments are usually within 24 hours (dependent on appointment availability). We will arrange for the engineer to contact you directly so a suitable appointment can be arranged, causing as little disruption to your daily routine as possible.

Of course, it is cheaper. Just click ‘Add Another Appliance’ during the quote process. You get up to 50% off for every additional item you insure with us.
Simply No. However we reserve the right to ask for this and any other supplementary information to support your application.
Please select other, however if your appliance does not appear on our list kindly email us at
You can pay via credit/debit card or direct debit.
You will receive an email confirming receipt of payment. We aim to send your policy documents to you within 2 to 7 working days. We can also send this to you via email.
If you have just taken out a policy please allow up to 7 working days to receive your documents. If you have allowed for this period or lost your documents, please call our customer services help line and we will be glad to help.
If you have changed your appliance or will like to update anything on your policy such as dates or payment plan – this is possible. Kindly call our customer services help line and we will be happy to make the ammendments.
Unlike other insurers, you can claim multiple times in a year.
If we cannot repair your appliance, we will replace it with an appliance of the same specifications as the one you currently have; however, in some cases, we will make a cash contribution towards the cost of a replacement.